The Influence of the Crew Change Process on Crew Fulfillment in PT Dermawan Jazaa Persada Jakarta 2025

Abstract

The global shipping industry has experienced rapid growth in recent decades, accompanied by an increasing demand for skilled and professional maritime labour. In this context, crewing or crew management has become a crucial aspect to ensure the smooth operation of ships worldwide. The crew recruitment process serves as the initial and most decisive stage in providing qualified maritime personnel, involving selection based on educational background, experience, health conditions, and international certifications in accordance with the International Maritime Organization (IMO) and the STCW (Standards of Training, Certification, and Watch keeping for Seafarers) Convention. One of the most essential components of crew management is the crew change process, which ensures the safety, efficiency, and welfare of seafarers. However, in practice, this process often encounters various challenges such as limited human resources in certain ranks, expiring crew documents, sudden replacement requests, and administrative constraints. This study was conducted at PT. Dermawan Jazaa Persada, a crew manning agency that collaborates with several foreign shipping companies from Africa and the Asia-Pacific region. The purpose of this research is to identify the factors hindering the implementation of the crew change process and to analyse the company's efforts to overcome these obstacles and optimise crew fulfilment. The results of this study are expected to provide theoretical contributions to the field of maritime management and practical benefits for shipping companies by improving the effectiveness of maritime human resource management to support smooth, sustainable ship operations.