Effectiveness of the Ship Welding Permit Issuance Process Using the Inaportnet Application at the Tanjung Priok Harbormaster and Main Port Authority Office

Abstract

This study analyzes the effectiveness of the ship welding permit issuance process through the Inaportnet application at the Harbormaster's Office and the Main Port Authority Tanjung Priok. The purpose of this study is to understand the effectiveness and efficiency of implementation via an online system and to identify the obstacles ship agents face in obtaining welding permits. This study uses a descriptive qualitative method through interviews, observations, and documentation. This study reveals that Inaportnet has improved service efficiency by reducing processing time and increasing transparency. However, several obstacles remain, including network disruptions, incomplete documents, excessively large files, and activities that exceed operational time limits. From this study, it can be concluded that Inaportnet has a positive impact on administrative services, although continuous improvements in infrastructure, user training, and system optimization are needed to maximize its effectiveness in the ship welding permit issuance process.