Analisis Proses Sertifikasi Sign On dan Sign Off Awak Kapal di PT. SalamPacific Indonesia Lines Cabang Jakarta

Abstract

The sign-on and sign-off certification process is a mandatory procedure to ensure that every seafarer boarding or disembarking a vessel meets the required qualifications, legal documentation, and safety standards in accordance with national and international regulations. This study aims to analyze the obstacles encountered in the certification process of sign-on and sign-off at PT. Salam Pacific Indonesia  Lines  Jakarta  Branch, and  to  identify  their  impacts  on  the  company’s  operational performance. The research employs a descriptive qualitative method through observation, interviews,and document analysis. The findings indicate several key obstacles, including expired maritime certificates and insufficient. Job qualifications, delays in issuing transfer letters from previous companies, invalid medical check-up results, and technical disruptions within the online certification system. These challenges lead to delays in crew rotation, disruption of voyage schedules, increased operational costs, potential administrative sanctions, and decreased service efficiency. This study emphasizes the importance of proactive document management, improved coordination among the company, seafarers, and port authorities, and the optimization of digital administrative services to accelerate certification processes. Strengthening crewing management procedures is expected to improve vessel operational efficiency and maintain compliance with maritime safety standards.