The Procedure for Issuing Delivery Orders (D/O) for Imported Goods in PT. Evergreen Shipping Agency Indonesia, Medan Branch

Abstract

This research aims to deeply analyze the procedure for issuing the Delivery Order (D/O) document for imported goods and to identify the necessary supporting documents at PT. Evergreen Shipping Agency Indonesia, Medan Branch. The Delivery Order (D/O) itself serves as the official instruction document for the handover of goods to the entitled party in accordance with applicable regulations. The D/O issuance procedure commences with the collection and validation of export-import documents from service users, followed by processing through the company's internal application, Shipment Online (SOL), until the D/O is issued for delivery to the EMKL (Freight Forwarding Company). The methodology employed in this study is direct observation (field study) and literature review (library study) conducted during the fieldwork period. Data were collected to comprehensively understand the mechanism of Delivery Order issuance. The results of the study indicate that the smooth issuance of D/Os relies heavily on the completeness of submitted documents and on solid coordination between the shipping agency and relevant port authorities. However, the main obstacles encountered include incomplete documents from container service users and payment delays, which delay invoice issuance and the release of the Delivery Order document. These delays ultimately have the potential to affect the timely handover of goods to the consignee. Optimizing this process needs special attention to enhance operational efficiency and the overall quality of the company's services.